Question 1

Where can I purchase a bear?

Accepted Answer

My creations are available exclusively through my website.  I do not currently supply any retail outlets.

Question 2

Is it possible to commision a bear?

Accepted Answer

I'm not currently taking commission orders.

Question 3

Do you offer layaway payment plans?

Accepted Answer

I'm sorry but I am unable to offer layaway as a payment option.

Question 4

Do you offer Worldwide shipping and who is responsible for import duties?

Accepted Answer

Yes, we offer worldwide shipping but unfortunately due to changes in Extended Producer Responsibility with regards to packaging legislation (1 January 2023), and more recently new EU General Product Safety Regulations legislation (13 Ddecember 2024), I DO NOT SHIP to the following European countries:

• Austria
 • Belguim
 • Bulgaria
 • Croatia
 • Cyprus
 • Czechia
 • Denmark
 • Estonia
 • France
 • Finland
 • Germany
 • Greece
 • Hungary
 • Iceland
 • Ireland
 • Italy
 • Latvia
 • Lithuania
 • Luxembourg
 • Malta
 • Netherlands
 • Poland
 • Portugal
 • Romania
 • Slovakia
 • Slovenia
 • Spain
 • Sweden

Please keep in mind  that overseas customers are responsible for all charges imposed by their local Customs and Excise office. Import duties are not included within the delivery charge.  Any duties will have to be paid to the delivery service before the item is released for delivery.  I cannot circumvent these charges, and under no circumstances will I undervalue the parcel to avoid them.  It is an offence for me to do so and may result in a heavy fine or export ban, so please do not ask me.

Question 5

Do you ship to Germany and are you LUCID registered?

Accepted Answer

On January 1, 2019, Germany’s Packaging Act (VerpackG) came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

Bears by Victoria Allum is now registered with LUCID, which is the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Central Agency Packaging Register – ZSVR).

Producers/distributors pay a license fee to the dual system for the collection, sorting and recycling of the packaging they introduced to the market. My Dual System partner is Activate by Reclay.

Please recycle my packaging where possible - thank you!

Question 6

Are your patterns available for purchase?

Accepted Answer

No, I do not sell my patterns.

Question 7

Do you supply wholesale?

Accepted Answer

At this time I do not supply any shops or retailers.

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