Question 1

Where can I purchase a bear?

Accepted Answer

My creations are available exclusively through my website.  I do not currently supply any retail outlets.

Question 2

Is it possible to commision a bear?

Accepted Answer

I'm not currently taking commission orders.

Question 3

Do you offer layaway payment plans?

Accepted Answer

I'm sorry but I am unable to offer layaway as a payment option.

Question 4

Do you offer Worldwide shipping and who is responsible for import duties?

Accepted Answer

Yes, we offer worldwide shipping but unfortunately due to changes in Extended Producer Responsibility with regards to packaging legislation (1 January 2023), and more recently new EU General Product Safety Regulations legislation (13 Ddecember 2024), I DO NOT SHIP to the following European countries:

Austria
Belguim
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
France
Finland
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

Please keep in mind  that overseas customers are responsible for all charges imposed by their local Customs and Excise office. Import duties are not included within the delivery charge.  Any duties will have to be paid to the delivery service before the item is released for delivery (with the exception of USA, please see below).  I cannot circumvent these charges, and under no circumstances will I undervalue the parcel to avoid them.  It is an offence for me to do so and may result in a heavy fine or export ban, so please do not ask me.
 
USA & Tariffs

Following recent updates to global tariffs,( Oct 2025), a minimum 10% customs duty is now applied to all goods entering the USA that are manufactured in and shipped from the UK (when shipped via local postal service - Royal Mail via USPS). Currently, all customs duties and tariffs are payable at point of checkout and are Delivered Duties Paid, with no further charges payable on your order upon entry into the USA and delivery to you. Due to restrictions on item value via this service, orders with combined items valued at over £500 will be shipped separately.

Please note, if you fail to take receipt of your parcel and do not make further arrangements with the carrier for re-delivery, this will most likely result in the bear being returned to me after 5 days (this maybe variable based on carrier policy).  If this situation should arise unfortunately the original shipping costs, tariffs (when Delivered Duties Paid) and any return shipping costs (including tariffs charged for the parcel to re-enter the UK), will be deducted from the refund.  A refund will be issued one I am in receipt of the bear,

Question 5

Are your patterns available for purchase?

Accepted Answer

No, I do not sell my patterns.

Question 6

Do you supply wholesale?

Accepted Answer

At this time I do not supply any shops or retailers.

FAQs

Frequently asked questions